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FAQ

Orders

How to place an order?


How do I know if my order is placed successfully?


What do different order status mean?


How do I cancel my order?


How do I know my order has been shipped?


What if I don't receive any email or SMS regarding my order?


Can I place an order via Phone?


Why do my order is placed for a failed transaction?


Can I purchase in bulk (or) Can I place a wholesale order?


Can I add an item to my order after I have placed my order?


Shipping

What are the delivery charges?


Are there any hidden cost on items?


Do you ship internationally?


How can I check if BuyIndia.com delivers to my PIN Code?


Why is the COD option not offered in my location?


How long does it take for my order to arrive?


Why if my package is opened or tampered during delivery?


Will you refund my shipping (or) COD charges on cancelling an order?


How do I check the status of my order?


How do I track my order?


What do I do when there is a delay in delivery?


Payments


What are the available payment methods?


Is it safe to use my credit/debit card for purchase on BuyIndia.com?


What is COD (Cash on Delivery)? How it works?


Is there any charge for COD?


What is the maximum order limit for COD?


Can I open the package of COD order before making the payment?


Can I pay in Foreign currency / cheque for COD payment?


How to check whether COD is available on my address?


What should I do if my online payment fails?


How can I pay via Paypal?


Cancellations


What is BuyIndia.com's cancellation policy?


I just cancelled my order, when will I get refund?


Returns & Refunds


What is BuyIndia.com's return policy?


What are the eligibility for returns?


What are the eligible products for returns?


How do I return a product?


Where should I send my return?


How long would it take to receive the refund for return?


Do you accept exchanges instead of refund?


Can I get a gift voucher instead of refund?


Why was my order cancelled?


I've still not received the refund to my bank account. Why?


When are returns not possible?


How would I get the refund?